We use Post Haste or PBT Couriers to ship your order.
Freight is free for all orders over $49. Orders under $49 incur a $6 shipping fee.
Due to rising costs we have had to introduce a rural delivery fee of $5.This will automatically calculate based on the NZ Post list of RD addresses and will be included in the order total.
Should you use an incorrect postcode to intentionally avoid the RD fee we reserve the right to charge the $5 fee separately.
Orders received prior to 8pm with be despatched the following day. Orders received after 8pm may incur an additional day delay prior to being despatched.
Invercargill orders are usually next day delivery.
Deliveries to addresses within the South Island are expected to be delivered within 2 business days.
Deliveries to the North Island have an expected delivery timeframe of 2-3 days.Rural delivery may add up to 3 days, please make allowance for this when placing your order.
Saturday delivery is available at an additional cost. Please contact us to arrange prior to placing your order.
DAMAGE or DELAYS
If your order is not received within the expected timeframe, please contact us urgently so we can investigate the delay and speed up the delivery.
On the rare occasion your order is damaged please get in touch as soon as possible. If a replacement is required we will despatch it as soon as we can at no cost to you. We may instruct the courier to uplift the damage product so please keep it in the same condition as you received it.
Your satisfaction is of utmost importance to us. Rest assured, we will do everything we can to get your order to you as fast as we can and will rectify any problems very quickly.