Shipping & Returns

Shipping & Returns

Shipping

We ship free of charge for orders over $39. A rural delivery surcharge of $5 applies.

Shipping is available to the main South and North Islands only and excludes areas such as Stewart Island, Waiheke Island etc. Additional charges may apply for these areas as we are required to use a different courier company, please inquire prior to placing your order.

To ensure prompt, efficient and secure delivery of your order we use PBT and Post Haste Couriers. Some Southland orders may be delivered by a different courier to meet our service expectations.

Should you wish to use a different courier company please let us know. A charge may apply.

Orders received before 8pm will be dispatched the following day. Orders received after 8pm may not be dispatched for two days due to courier pick up times.

South Island orders are usually delivered over night but can be up to two days. North Island orders are 2-3 day delivery. Rural deliveries often take an extra day. .

Frozen food is unable to be shipped.

If you have any delivery problems, unacceptable delays or damage please contact us as soon as possible so we can investigate the issue and get it fixed right away.

Returns

If you need to return an item for any reason please contact us first. We honour all obligations under appropriate laws and will do everything we can to ensure you are well looked after.

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