covid 19

Operating under COVID-19 restrictions

Below is how we are able to operate under the different COVID-19 levels

LEVEL 4

We are not able to open for customers to enter our premises but can offer click and collect on orders. Please order via our website if possible and enter your preferred pick up time and day in the comments area at check out. You are also welcome to place your order by phone or Facebook Messenger. Your order will be in the designated collection area for you to pick up at the nominated time.

Please wear a mask and scan the QR code.

Courier deliveries continue as normal however there may be longer delivery times due to reduced staffing levels at the courier firms.

SWIM and Laser therapy are not able to operate.

LEVEL 3

We are not able to open for customers to enter our premises but can offer click and collect on orders. Please order via our website if possible and enter your preferred pick up time and day in the comments area at check out. Your order will be in the designated collection area for you to pick up at the nominated time.

Please scan the QR code when collecting your order.

Courier deliveries continue as normal however there may be longer delivery times due to reduced staffing levels at the courier firms.

SWIM and Laser therapy is able to resume on a contactless hand over basis. The following procedure will be actioned

  • A lead will be  available for you to clip your dog to then return to your car.
  • We will collect the dog, complete the treatment and return your dog to the same lead for you to collect.
  • Payment will need to be made online as we are not able to offer Eftpos payments at level 3.
  • Sessions will be reduced in time slightly to allow for your dog to be returned to you before the next appointment arrives.

We understand the above procedure may not suit all dogs or owners so please get in contact to discuss any concerns. We also understand some people may not want to bring their dog under level 3.

LEVEL 2

Customers are able to enter the premises with compulsory scanning of our QR code, wearing of face masks and physical distancing.

Courier deliveries operate as normal.

SWIM and LASER therapy appointments are as normal with face masks compulsory and don’t forget  social distancing.

LEVEL 1

Compulsory scanning of our QR code upon entry.

All services are operating with no restrictions.